THE AUTO TECH'S HANDBOOK
To be a winner in the shop requires more than technical skills. Knowing the ins-and-outs of the repair business, recognizing the true value of your customers, and delivering great service are just as important. The Auto Tech’s Handbook — An Insider's Guide to Life in the Repair Business will teach you how to manage your career and develop to your highest potential through a series of valuable lessons such as: mastering the flat-rate pay system, becoming super efficient in the shop, building customer loyalty for higher income, making CSI work for you — not against you and understanding managers and owners. Learn from a Master ASE Technician. The Auto Tech's Handbook is easy-to-read with a series of entertaining stories illustrating the most important lessons every auto tech must learn. Why wait thirty years to gain these essential insights — often the hard way, the most expensive way — when you can get a big jump on it today?
David Ellingsen, a master ASE (L1) and master Infiniti tech with thirty years of professional experience. Throughout his career Dave often found himself working directly with owners and managers, helping solve problems with tricky repairs, customer relations, new technicians, shop policies, and warranty issues. Throughout these interactions Dave was able to gain a strong insight into the way the repair business operates and how the non-technical aspects can impact the career of new or experienced technicians. By passing these insights along during his on-the-job training of other technicians, Dave earned a reputation for improving not only their quality of work, but their efficiency, money-earning ability, and customer-care skills as well. Dave was one of those mechanics who could be called a “natural.” His interest in everything that rolls began at age eight, building go-carts and eventually attaching engines to their crude wooden frames. By age twelve he was tearing into the family junkers, learning even more about engines, and especially about electricity, including the ability to hot-wire a ’61 Plymouth after the keys were confiscated as the result of an unauthorized joyride to the local gas station. Right then and there was when Dave (and his parents) understood he had a knack for working on cars. Many more tear-downs and rebuilds in the parent’s driveway would follow before landing his first real job at a local independent repair shop at the age of twenty.
Visit the publisher's website: AutoTechWorks.com
AUTOMOTIVE / CAREER DEVELOPMENT
Paperback / 6" x 9" / 330 pages with 90+ photos and captions
Published by Auto Tech Works Publishing Group